1. How do you figure charges?
We give free estimates. Basic job site information is taken over the telephone or through this web site. A visit is then scheduled. You do not generally have to be home. We will leave a written estimate at your door or call you later.
2. Are you insured?
Yes we are. That is a very good question. You should know the levels of insurance for any contractor you allow in and around your home or business. We will be happy to have our agent send you a "Certificate of Insurance" showing our levels. Furthermore, in order to feel more comfortable about your choice of any contractor, we encourage you to contact a local consumer reporting organization like the Better Business Bureau (309-688-5124 or www.BBB.org).
3. How soon can you clean my windows?
In order to provide high quality service to all of our customers, we prefer at least two to three weeks advance notice.
6. Do I need to be home while services are performed?
That is up to you. Many of our customers are not home during the cleaning, even during inside work. Some make private arrangements ahead of time (instructions, keys, codes, etc.).
7. What happens if it rains?
If you would like us to postpone until a later date, that can be arranged. However, re-scheduling is dependent on already scheduled work.
8. When is the payment due?
Most customers pay upon completion or send their payment soon after the work is completed, using their job ticket as an invoice. These are the preferred methods. Others are billed.
9. Do I need to move my furniture, curtains, etc.?
No, you do not have to. We will move most things, for an additional charge. We can work around heavy items. However, most of our customers prefer to move their own valuable, antique, or hard-to-clean items. Moving items is not included in our estimates unless noted.
10. How do you clean the windows?
Most people clean their windows with some kind of spray-and-towel variation. This only moves the dirt around on the window and leaves streaks that can be very frustrating to remove. We use professional solutions and tools designed to suspend the dirt in the solution and remove the solution from the window. You will be surprised at how clean your windows will be!
